Free shipping on orders over £12.50

Shipping Information

Thank you for visiting and shopping at Beauty Mix.

Shipping Policy

Shipment processing time

All orders are despatched within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 4 pm GMT through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email where possible.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

EVRI Shipping Rates

Order Amount Standard Shipping
(2-4 business days)
£0–£12.49 £2.99
£12.49+ Free

*Free shipping on orders of £12.50 or more.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Damages

Beauty Mix is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by EVRI. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.

Beauty Mix will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

  1. Alert us at support@beauty-mix.co.uk

We will file a claim with the shipping carrier. We will replace or refund your order when the investigation is complete. Allow up to 30 days for the investigation.

All orders are delivered through EVRI.

Tracking information if provided in your confirmation email, and orders can be tracked on the EVRI Website.

Frequently Asked Questions

Shipping

What countries do you ship to?

We currently ship to the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 2-4 days. Next day shipping is available on all domestic orders (for an additional charge).

Returns and Refunds

How do I return a product?

Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging. Return cost is at the expense of the customer.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).